Refund Policy

1Refund Eligibility

Refund requests must be submitted within 7 days of the original purchase date. Requests made after this period will not be eligible for a refund.

To be eligible, you must not have violated our Terms of Service and the refund must be for a valid reason relating to platform functionality or billing errors.

2Free Trial

We offer a free trial period so users can evaluate the Explyra platform before committing to a paid subscription. We strongly encourage all users to take advantage of the free trial before purchasing.

Refunds will not be issued if a free trial was already used before the subscription purchase, as the platform's capabilities were available for evaluation.

3Subscription Refunds

If you are eligible for a refund, the amount refunded will be the subscription price paid, minus any applicable processing fees. Refunds are issued to the original payment method within 5–10 business days.

Only the most recent billing cycle is eligible for a refund. Previous billing period charges are non-refundable.

4Non-Refundable Cases

Refunds are not provided in the following cases:

• Partial subscription usage — no pro-rated refunds for mid-cycle cancellations
• Violations of our Terms of Service or Acceptable Use Policy
• Enterprise contracts or custom pricing agreements
• Requests submitted after the 7-day refund window
• Refund requests made after a prior refund has already been processed

5How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your registered email address
• Date of subscription purchase
• Reason for refund request
• Any relevant screenshots or transaction IDs

We will review your request and respond within 2–3 business days.

6Contact

To request a refund or for any billing inquiries, please contact us directly: