This policy explains how refunds, cancellations, disputes, and payment reversals are handled for Explyra subscriptions and paid features.
This policy applies to direct paid subscriptions and add-on purchases made for Explyra services, including expense management features, admin tools, analytics features, and connected workflow modules. It applies only to charges processed through our supported payment channels.
If a plan is sold under a signed enterprise contract, custom order form, or negotiated SLA, those signed terms control over this public policy.
Standard consumer subscription refund requests must be submitted within 7 calendar days of the initial successful payment timestamp. Requests submitted after this window are generally not refundable.
⏰ Refund window: 7 days from the date of subscription purchase.
To qualify, your account must be in good standing, the purchase must be verifiable, and the request must relate to billing error, duplicate charge, major service defect, or accidental purchase with minimal usage.
If a free trial was available and substantially used before purchase, refund approval may be limited because core capabilities were already evaluated.
Refund eligibility may also be reduced where paid features were materially consumed after purchase, such as large-scale data processing, extensive exports, automation runs, integrations setup, or repeated premium AI/analytics usage.
Typical refundable scenarios include verified duplicate billing, failed cancellation causing an unintended extra renewal, or technical malfunction that prevented meaningful use despite reasonable support handling.
Only the most recent billing cycle is normally considered. Earlier billing periods are usually non-refundable unless required by law or caused by a confirmed billing system error.
Where payments are processed through crypto gateways (including invoice-based flows), approved refunds may be issued according to gateway constraints, including supported asset type, transaction finality rules, and required wallet details provided by you.
Blockchain network fees, conversion spread, and third-party processing deductions may apply and can reduce final refunded value. We do not control chain confirmation times.
Refunds are generally not provided in the following cases:
If you initiate a chargeback without first contacting support, we may temporarily restrict account access while we investigate. We may submit billing logs, invoice records, feature usage records, and support communication to the payment provider for dispute review.
Where a chargeback is resolved in your favor, relevant subscription access may be revoked. Where it is resolved in our favor, your account remains liable for applicable charges.
Submit your request from your registered account email and include the following details:
Incomplete requests may require additional verification before a decision can be issued.
Initial review is typically completed within 2-3 business days. If approved, refunds are issued to the original payment channel and may take 5-10 business days to appear depending on banks, gateways, and card networks.
If your payment provider rejects reversal or requires additional checks, final settlement may take longer.
For refund requests, billing questions, or escalation of a pending request, contact:
📧 Email: [email protected]
⏱️ Response time: 2–3 business days
🏢 Explyra · Founded by Mitanshu Bhasin